Terms & conditions - skilmálar

PRICES

All prices listed are our end prices, no matter where you are in the world. For Icelandic customers the price includes VAT and shipping. For customers abroad it includes shipping, but VAT in your home country may apply.

SHIPPING

We ship with the Icelandic post, Iceland is in the middle of nowhere, so it will take a few days for your parcel to arrive if you are abroad.  Icelandic orders usually arrive within 2-3 business days, with the exception of sale and peak periods where this may take longer.. Dottir is not responsible for any delays caused by destination customs clearance process. If the delivery cannot be dispatched or only partially due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible and will receive full refund. 

REFUND POLICY

Returns 
As we understand that buying online can be tricky as you do not have the product in your hands when you order, we have a 14 days open purchase policy. You can return any item (even items on sale) within 14 days from receiving the order at your own expense. The products must be in a non-used condition, with price tags and unwashed. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

 

 

 

These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by Icelandic law.

 

We care, so do not hesitate to contact us if you have any questions or complains

 

Contact information:

dottirdesign@gmail.com

Dóttir/ Guðrún Kristín Sveinbjörnsdottir

Skeiðarvogur 157

104 Reykjavik

Iceland

tel: 354-8961801

vat number: 78802

Company id.number: 490103-2010